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He Said, She Said: How to Manage Online Customer Reviews [Video]

Master the art of managing online customer reviews by addressing feedback, responding effectively, and cultivating a positive online reputation. Your professional brand image depends on it!

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Home Based Business

Family with tree in their home seeking answers [Video]

A Greenville County Family has had a tree in their home for close to two months.53 days of frustration for Berea resident Bryan Duncan as his family has been living with a massive tree in their home since Hurricane Helene. “There was a branch roughly that thick or so down, almost through the floor, through both ceilings to all the way, almost to the ground,” he says, “This is our city. This is our house. We want to stay here. I don’t understand why. They just won’t fix it.” Looking for help, they reached out to their insurance company for help removing the tree and paying for damages. After getting a quote from multiple companies, insurance cut them a check for $16,000. “That doesn’t even cover the tree removal. We might be able to find a reputable company to do it with that. But then that just leaves a hole in my roof and a room that nobody can use with mold in it,” Duncan said.That mold, he says, continues to grow in a room that used to house his family’s animals. His pregnant daughter is worried about her health risks. ” Like FEMA gave us a hotel room or the insurance has covered anything other than stay in the house with the trees on it,” he said.And he says they haven’t heard from their insurance adjuster in weeks. “The first man came out, the adjuster, and they talked to us, I think, once after that. Sent us the inside of the check and ignored us since,” he says.The home has been in the family for generations and he’s worried now they many be faced with condemning the property.”It’s four generations of people living in a house that’s now more than likely, it looks like it’s going to have to almost be ripped down because it’s getting so moldy and so nasty on the inside,” he says.WYFF reached out to Duncan’s insurance company for more information but has not heard anything since.

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Small Business Lifestyle

Las Vegas father shot dead by police after calling 911 for help [Video]

A 43-year-old father was shot and killed in his home by a Las Vegas police officer last week, authorities said, after he called 911 for help.Las Vegas Metropolitan Police received multiple calls in the early morning hours of Nov. 12 about a shooting on Wine River Drive. Brandon Durham, who was home with his 15-year-old daughter, told 911 that people were shooting at his house and had broken in, Assistant Sheriff Dori Koren said at a news conference last week.When Officer Alexander Bookman and two others responded, they saw damaged cars and windows and heard screaming and banging from inside Durham’s home. Bookman kicked in Durham’s front door and, once inside, found Durham and Alejandra Boudreaux, 31, wrestling over a knife in a bedroom doorway, according to Koren.Boudreaux, who was in a relationship with Durham, had broken into the home, and she and Durham were in a heated confrontation, according to an arrest report first obtained by KVVU.Bookman shouted, “Drop the knife! Drop the knife!” and fired one shot, hitting Durham and sending him and Boudreaux to the ground. Durham, on the floor, was then shot by Bookman five more times, body-worn camera footage released by police showed.”After the shots, (Boudreaux) told the officer he shot the wrong person,” the arrest report states.After officers made attempts to save his life, Durham was pronounced dead at the scene. His death marks the departments eighth fatal officer-involved shooting in 2024, Koren said.Incidents of people calling 911 for help and being shot by police have drawn scrutiny across the country, including New York, Mississippi, Minnesota, Colorado, California and more, CNN previously reported.”An arrest warrant should be issued immediately for the arrest of officer Alexander Bookman,” Lee Merritt, an attorney for Durham’s family, said at a Monday news conference, reported by KNTV.CNN has reached out to the Las Vegas Metropolitan Police for more information about any prior incidents at Durhams home.Steven Wolfson, Clark County District Attorney, said in a statement the investigation is “still in its infancy.””It will take weeks, if not months, for the Las Vegas Metropolitan Police Department to complete its investigation; therefore, it would be inappropriate for me to express an opinion regarding whether criminal charges are going to be filed,” Wolfson said. “I simply do not have all the information yet.”CNN reached out to the general counsel of the Las Vegas Police Protective Association on Tuesday to determine if Bookman has legal representation.Attack suspect told police she wanted to dieThe arrest report obtained by CNN sheds more light on events leading to Durham’s death. Boudreaux broke into Durham’s home the day of the shooting after she decided “she was going to die,” according to the report.Boudreaux had been suicidal for a few days, the report states.”I wanted the cops to shoot me dead. And I wanted (Durham) to live the wreckage that I caused in his house,” she told police in an interview after the incident.Boudreaux told police she used rocks to break into the house, took a knife from the kitchen and entered his bedroom during the heated confrontation, the report noted.The victim’s 15-year-old daughter, whose name is redacted in the police report because of her age, told police “she was scared and shaking inside her room, holding her dog” and that “she feared for her life.”Boudreaux told police she initially had two knives but that Durham had hold of one as police arrived, according to the report. She later told police that she did not plan to stab Durham, but instead had intended for police to shoot and kill her and not Durham, according to the report.”I feel like I’m responsible for what (led) up to everything,” Boudreaux told police.Boudreaux faces multiple charges, including assault with a deadly weapon, home invasion with a deadly weapon, domestic violence and child abuse, police said. CNN is working to identify whether Boudreaux has legal representation.Boudreaux is being held at the Clark County Detention Center pending a Nov. 25 initial appearance in court, jail records show.Durham’s shooting remains under investigation by the police department’s critical incident review team. Bookman is on administrative leave pending the results of the internal investigation, KTNV reported.