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How to Do an In-Depth Customer Experience Audit [Video]

Your business revolves around your customers. And if youre not deeply dialed into their experiences, youre probably missing out on growth, retention, and, frankly, revenue. So, whats the best way to get this invaluable insight? Conducting a comprehensive customer experience audit. Getting to the heart of customer interactions is key

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Home Based Business

Family with tree in their home seeking answers [Video]

A Greenville County Family has had a tree in their home for close to two months.53 days of frustration for Berea resident Bryan Duncan as his family has been living with a massive tree in their home since Hurricane Helene. “There was a branch roughly that thick or so down, almost through the floor, through both ceilings to all the way, almost to the ground,” he says, “This is our city. This is our house. We want to stay here. I don’t understand why. They just won’t fix it.” Looking for help, they reached out to their insurance company for help removing the tree and paying for damages. After getting a quote from multiple companies, insurance cut them a check for $16,000. “That doesn’t even cover the tree removal. We might be able to find a reputable company to do it with that. But then that just leaves a hole in my roof and a room that nobody can use with mold in it,” Duncan said.That mold, he says, continues to grow in a room that used to house his family’s animals. His pregnant daughter is worried about her health risks. ” Like FEMA gave us a hotel room or the insurance has covered anything other than stay in the house with the trees on it,” he said.And he says they haven’t heard from their insurance adjuster in weeks. “The first man came out, the adjuster, and they talked to us, I think, once after that. Sent us the inside of the check and ignored us since,” he says.The home has been in the family for generations and he’s worried now they many be faced with condemning the property.”It’s four generations of people living in a house that’s now more than likely, it looks like it’s going to have to almost be ripped down because it’s getting so moldy and so nasty on the inside,” he says.WYFF reached out to Duncan’s insurance company for more information but has not heard anything since.

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Home Based Business

Alleviating poverty can mitigate migration crisis, say experts at G20 [Video]

Poverty and hunger are major factors in the global migration crisis, say experts. On the sidelines of the G20 summit in Brazil, they said social safety nets can help mitigate the root causes that compel people to leave their homes. Aline Barros reports from Rio de Janeiro. Camera and contributor: Yan Boechat.

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Unlock Your SOC: Moving Your Security From Tactical to Strategic [Video]

The cybersecurity landscape is evolving and expanding constantly. Learn how you can operationalize your security to accelerate business growth. Dive into