A customers TikTok about missing cheese packets in Krafts gluten-free mac and cheese has gone viral, sparking online debate and prompting the company to take action. Abby Engel, a celiac patient who relies on the product as a safe food, turned to social media after multiple boxes lacked cheese packets. Kraft initially dismissed the issue, but after public backlash, they launched an investigation and promised improvements. FOX 5’s Teresa Priolo has the story.