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How to Do an In-Depth Customer Experience Audit [Video]

Your business revolves around your customers. And if youre not deeply dialed into their experiences, youre probably missing out on growth, retention, and, frankly, revenue. So, whats the best way to get this invaluable insight? Conducting a comprehensive customer experience audit. Getting to the heart of customer interactions is key

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Small Business Funding

Video: Minister On MOU With Botanical Society [Video]

By collaborating with the Bermuda Botanical Society, we are investing in the future of the Botanical Gardens, Minister of Public Works Lt/Col David Burch said at a press conference today [Nov 19] where he announced that they have signed a Memorandum of Understanding to enhance the funding and development of the Bermuda Botanical Gardens.

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Productitivity

The Impact of ‘Friendflation’ on Socializing [Video]

CONTINUES TO ESCALATE ACROSS THE COUNTRY. INFLATION IS COSTING ALL OF US MORE MONEY. IT MAY ALSO BE COSTING SOME PEOPLE FRIENDSHIPS. PEYTON SPELLACY IS LIVE THIS MORNING SO PEYTON, SOME ARE CALLING THIS FRIEND INFLATION. YEAH. TODD THATS RIGHT. AND 37% OF AMERICANS SAY THAT THEYRE NEGLECTING THEIR FRIENDSHIPS JUST BECAUSE THINGS HAVE GOTTEN MORE EXPENSIVE TO GO OUT AND SOCIALIZE. BAD CREDIT DOT COM. DID THIS SURVEY. IT SAYS THAT GEN Z IS MOST LIKELY TO CHOOSE SAVING MONEY OVER BEING WITH FRIENDS. THEY SAY THEY SPEND MORE THAN $400 A MONTH ON FRIENDSHIPS, AND MORE THAN HALF SAY THEY WOULD RATHER SPEND MONEY ON MAJOR EXPENSES LIKE HOUSING OR DEBT. BUT CLINICAL PSYCHOLOGIST JODY CARRINGTON SAYS INFLATION DOESNT EVEN HAVE TO BE A THING. SHE SAYS WHEN YOU FEEL LONELY, YOUR PRODUCTIVITY, CREATIVITY AND PERFORMANCE AT WORK DECREASES SIGNIFICANTLY AND IT CAN HURT YOUR MENTAL HEALTH. SHE SAYS THATS THE REASON HUMAN CONNECTIONS ARE MOST THE MOST IMPORTANT THINGS IN LIFE. THINK ABOUT THE BEST TIMES YOUVE EVER HAD WITH YOUR BEST FRIENDS, WITH YOUR MAMA, WITH YOUR SIBLINGS. WHAT YOU REMEMBER MOST IS HOW YOU FELT, WHAT YOU REMEMBER MOST IS YOU KNOW, THE MEMORIES USUALLY ARE EVOKED BY A FEELING, NOT A SPECIFIC EVENT OR NOT HOW MUCH MONEY YOU SPEND, SHE SAID. GOING ON WALKS, GRABBING COFFEE, OR PLAYING CARD GAMES ARE WAYS TO GET IN THAT AUTHENTIC INTERACTION. SHE ALSO SAYS, AS HUMANS, AS HUMANS, WERE WIRED FOR CONNECTION. SO MEETING IN PERSON IS ALWAYS MORE MEANINGFUL AND EFFECTIVE THAN CALLING SOMEONE OVER THE PHONE. REPORTING LIVE IN NORTHEAST

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Home Based Business

W.A.T.C.H. reveals ’10 Worst Toys’ this holiday season [Video]

Every year, the World Against Toys Causing Harm, Inc. (W.A.T.C.H.) releases a list of nominees for its “10 Worst Toys” list. The list is meant to serve as a cautionary reminder of the potential hidden hazards posed by many toys marketed for children, W.A.T.C.H. said.”Toy safety is a critical concern this holiday season and beyond, with recent recalls and injuries highlighting the range of risks that may be present on store shelves and online,” W.A.T.C.H. said.This year’s list includes everything from toy guns that may be mistaken for real weapons, plush toys that pose suffocation risks, toys with small parts that present choking hazards and projectile toys that could cause eye injuries.The following toys have been included on W.A.T.C.H.’s list this year, with the reasoning behind why each toy is hazardous. Pinovk Toy Colt 45 pistol: potential for tragedy from realistic toy weaponry Bristle Hedgehog: potential for ingestion injuries Transformers Earthspark Cyber-Sleeve: potential for eye injuries Kinetic Sand Scents – Ice Cream Treats: potential for ingestion injuries Wubble Rumblers Inflatable Furious Fist: potential for blunt force and impact injuries Click n’ Play Toy Remote Set: potential for choking injuries Snackles – Sandy: potential for suffocation injuries X-Shot Poppy Playtime: potential for eye injuries Playzone-Fit Tri-Flyer: potential for impact injuries Zoo Jamz Doggy Xylophone: potential for ingestion and choking injuries

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Home Based Business

FEMA administrator calls for investigation into bias allegations [Video]

Deanne Criswell, administrator of the Federal Emergency Management Agency, has asked the inspector general’s office to investigate whether a former employee acted alone in instructing workers to avoid homes with Donald Trump signs during recovery efforts for hurricanes Milton and Helene.”I have already requested an investigation to the IG,” Criswell said.Criswell emphasized that the agency has no policy, rule or doctrine that would encourage political discrimination.”The actions of this one individual are not representative of the work that we do at FEMA,” Criswell said.The allegations arose after a former FEMA employee, Marn’i Washington, claimed she was following orders from a superior. Washington sent a text message to her staff of 11 people to “avoid homes advertising Trump.””The actions directed by Ms. Washington are unacceptable, and when I received this text message, I directed her termination,” Criswell said.Washington insists she is being scapegoated and that she was given instructions to handle “political hostile territory.””When I arrived, they were implementing avoidance and de-escalation, and unfortunately, that trend ran with those Trump campaign signs,” Washington said.Criswell stated there is no evidence to support Washington’s claims that she received instructions from a superior.”We help all survivors, all people, obtain all of the assistance that they are qualified for under the law,” Criswell said.Criswell noted that approximately 20 homes were initially skipped, and teams were sent to those homes immediately after the situation was brought to her attention.The Biden administration is requesting roughly $100 billion from Congress to aid Americans affected by major natural disasters in 2023 and 2024, including hurricanes Helene and Milton. Criswell warned that the agency is running dangerously low.Hurricanes Helene and Milton resulted in over 200 deaths and caused at least $20 billion in damage, according to Associated Press reports.