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Where are they? Response concerns addressed after Burnet switches 911 dispatch system [Video]

BURNET, Texas (KXAN) – Cheryl Wood remembers it was like any other morning.

Mama’s Home Cooking off Highway 29 in Burnet. (KXAN Photo/Arezow Doost)

She arrived early for work at Mama’s Home Cooking off Highway 29 in Burnet to make sure the restaurant was ready before opening. She said she grabbed some food before her hostess duties began.

“I started eating, and I was eating the rice, and the rice got stuck in my throat, and I tried to drink water, and it wouldn’t come up,” she said.

Wood recalled panicking and going over to a co-worker, motioning that she was choking.

“She asked me if she needed to call 911 …  I shook my head, ‘yes,’” she added. “It seemed to take forever.”

In an audio recording obtained by KXAN investigators through a public information request, the 911 dispatcher is heard searching for an address to send EMS.

“Where …

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