Business Growth Strategy

YEARS. HEADACHES CONTINUE FOR MANY IN THE UPSTATE AFTER BEING LEFT IN THE DARK BY SPECTRUM. IT ALL STARTED AFTER HURRICANE HELENE KNOCKED OUT POWER AND SERVICE FOR CUSTOMERS ACROSS OUR AREA. OUR NATE STANLEY SPOKE WITH A CUSTOMER TODAY WHO SAYS THEY WERE PROMISED A CREDIT AND ARE STILL WAITING. NATE. NIGEL. PEOPLE HAVE BEEN REACHING OUT TO WIFE FOR SAYING LIKE THAT GENTLEMAN, THEY THEY WERE TOLD THEY WOULD RECEIVE A CREDIT FOR THE OUTAGE, BUT THEY RECEIVED LESS THAN EVEN $10. SOME OF THEM NOW THEYRE STILL LOOKING FOR ANSWERS. ITS BECOMING MORE THAN FRUSTRATING. ITS A NUISANCE AT THIS POINT. MOUNTING FRUSTRATION AFTER MONTHS OF CONFUSION FOR FORMER GREENVILLE CITY COUNCILMAN DAVID SUDDERTH. HIS HOME LOST POWER FOR DAYS AND SPECTRUM SERVICE FOR WEEKS FOLLOWING HURRICANE HELENE. THE WHOLE TIME ON THE APP, THE APP, THEY THINK WE HAVE SERVICE, BUT THEN YOU WOULD CALL THEM AND THEY SAY, NO. WE KNOW YOU HAVE A WIDESPREAD OUTAGE. SO IT WAS JUST COMPLETE DYSFUNCTION FROM A USERS PERSPECTIVE, HE SAYS HE WAS OFFERED A CREDIT FOR THE TROUBLE, SOMETHING THAT NEVER CAME. ACCORDING TO THEM. YOU KNOW, I STILL OWE THEM, LIKE IM A REGULAR CUSTOMER AND DIDNT HAVE ANY OUTAGE. BUT WHAT I REALLY, TRULY OWE THEM, I HAVE NO IDEA BECAUSE I DONT KNOW HOW THEY CALCULATE ANYTHING. WE SPOKE TO SPECTRUM AND RECEIVED A STATEMENT THAT READS IN PART, QUOTE CREDITS ARE BEING APPLIED AND IF CUSTOMERS HAVE QUESTIONS ABOUT THEIR CREDITS, THEY SHOULD CONTACT US AND OUR CUSTOMER SERVICE TEAMS DIRECTLY. SUDDERTH SAYS AFTER SPEAKING WITH CUSTOMER SERVICE AND ENDING HIS SUBSCRIPTION MONTHS AGO, HE STILL GETTING BILLS. BUT IM STILL GETTING BILLS. THEY DIDNT. THEY DONT EVEN KNOW THAT I DONT HAVE SERVICE ANYMORE. NOW HES HOPING FOR MORE TRANSPARENCY. HONESTLY, I THINK THE BEST THING THEY COULD DO IS JUST WIPE EVERYBODYS SLATE CLEAN AND SAY WE ABSOLUTELY SCREWED UP AND WERE NOT GOING TO HOLD YOU ACCOUNTABLE. AND WE ARE STILL REACHING OUT TO SPECTRUM FOR MORE INFORMATION AND FOR WHAT CUSTOMERS CAN EXPECT. MOVING FORWARD.