KARE 11 Investigates: Addiction recovery company changes policy. Will refunds follow? [Video]

MINNEAPOLIS — “What’s better than being stranded at home on your couch checking in with clients and stuffing your stocking with extra cash for the new year??”

That was the question posed to its workers by Minneapolis-based addiction recovery company Kyros in a December 2022 email obtained by KARE 11.

It’s just one example of the questionable ways Kyros encouraged its workers to bill Medicaid for providing services to people recovering from addiction.

The email was sent to the company’s Certified Peer Recovery Specialists (CRPS), telling them to connect with all their clients on the phone or through Google Meet – despite strict limits on billing for such contacts.

Government rules prohibit billing Medicaid for most phone calls, but the Kyros email would have taxpayers footing …