BBB has tips for customers hiring HVAC contractors [Video]

DENVER — When an HVAC contractor came to Bernadette Romero’s mother’s home in July for routine air conditioning maintenance, she said he asked her to come down to the basement to take a look at something.

Romero said when she walked near her water heater, she saw a pool of water on the floor. The contractor from Jurassic Home Services suggested the heater be replaced. He also recommended updating galvanized pipes in the basement to newer PEX material.

The contractor from Jurassic Home Services wrote up an invoice for $6,500 to replace the water heater and replace the pipes. Then Romero said he suggested Romero’s 75-year-old mother pay the entire amount up front.

“She asked him if she could give him half now …