Why did Spectrum go out? Here’s what the company says happened [Video]

Several viewers reached out to WFMY News 2 saying their Spectrum services stopped working around 4 p.m. Wednesday. Later that night, Spectrum said it had begun restoring services. Some viewers said their internet began working again between 10 p.m. to midnight. 

As of Thursday morning, a company spokesperson told us all services had been restored.

Why did Spectrum go out? 

The company said a third party damaged its fiber at a construction site located in Greensboro. To protect the network’s integrity, Spectrum did not give more specifics of the location of the damage. 

Spectrum also told us the outage wasn’t statewide, and only impacted the Piedmont Triad area. 

“Our technical teams worked to restore services as quickly as possible for those impacted customers across the Triad. All services have been restored – Services began being restored at approximately 9:15 p.m. (last night). We …