With growing patient numbers, complex health issues, and the need for coordinated care, staff efficiency, effectiveness and connectivity are critical factors to success. RingCentral centralizes its AI-powered communication tools, unified communications and contact center, and all channels, including voice calling, video meetings, and messaging, on a common communications platform. A platform-based approach that spans across a highly-reliable global network simply improves internal and external communications, ultimately leading to better healthcare services. As you will see, this approach not only boosts productivity but also supports better health outcomes for patients.
The importance of platform-based communications in healthcare
We all understand the sheer complexity baked into the business of healthcare – navigating healthcare systems involves countless interactions between patients, providers, and payers. Likewise, we have all likely experienced the delays, errors, and inefficiencies in treatment and struggled with isolated or disjointed communications between these three stakeholders. The effects of poor communications can be much more dramatic. According to one study, …