Customer service doesn’t have to be a pain. In this article, busy small business owners will learn simple and effective customer service strategies to improve customer interactions. Finding the right balance of human touch and smart tech can get customer satisfaction at minimal cost and with low time requirements. These simple changes can make a big impact to customer loyalty and happiness.
Meet the Experts
Tasha Harris
Tasha Harris is the co-founder and co-owner of Kobi Co.After nearly two decades in corporate banking and finance, Tasha Harris made the decision to step away from it all in late 2019, seeking respite from burnout and a desire to never be beholden to traditional employment again. When her daughter initiated a venture of crafting and selling candles as a means to escape the pressures of a pandemic-defined teenage existence, Tasha wholeheartedly …