Spectrum outage left Piedmont-Triad customers without service for hours — how customers can get reimbursed [Video]

NEWS. JOSHUA, THANK YOU. NEW TONIGHT. YOU MAY HAVE EXPERIENCED A COMPLETE LOSS OF INTERNET, TV, PHONE ACCESS OR ALL THREE AFTER A PIEDMONT TRIAD WIDE SPECTRUM OUTAGE. SOME BUSINESSES EVEN LOST THE ABILITY TO TAKE ORDERS OR PAYMENTS. WXII 12 ERIN BURNETT EXPLAINS WHAT CAUSED THIS OUTAGE AND HOW CUSTOMERS ARE FEELING ABOUT THINGS TODAY. SPECTRUM SAYS THE MAJORITY OF THEIR CUSTOMERS DID BEGIN TO REGAIN SERVICE AROUND 915 LAST NIGHT, BUT SOME PEOPLE I TALKED TO SAID THAT THEY STILL DIDN’T HAVE INTERNET. EARLY THIS MORNING. IN TERMS OF THE CAUSE, SPECTRUM SAYS THAT A THIRD PARTY DAMAGED FIBER LINES AT A GREENSBORO CONSTRUCTION SITE. IN TERMS OF THE IDENTITY OF THOSE PEOPLE, SPECTRUM HAS NOT IDENTIFIED THEM. ANNOYING INCONVENIENCE. IT WAS VERY SAD. THAT’S HOW MANY SPECTRUM CUSTOMERS FELT AFTER LOSING INTERNET, TV AND PHONE SERVICE WEDNESDAY. SOME SAY THEY LOST SERVICE FOR A FEW HOURS. OTHERS …