The executive vice president for customer operations at Spectrum sent a letter to customers Friday admitting the company “dropped the ball” and said the company understands the frustrations customers have. The letter also said that once a customer has service restored, the company will automatically apply the appropriate credit to the next bill for the time the service was down. It said “no action is required by you to receive your credit.”WYFF News 4 asked Spectrum some follow-up questions about the bill credit: If you have already gotten your bill should you pay it or wait to get a new one with the credit on it? How long should it take for the credit to appear on your bill?The company told us: “Bill credits for outages experienced as a result of Hurricane Helene are being applied to customers’ accounts after their service is restored and should appear on the customers …
