A New Hampshire baker invested in a top-of-the-line oven.
But it malfunctioned, and ruined her baked goods.
When the manufacturer refused to provide a replacement, she reached out to Solve It 7.
“I’ve always been a baker; I just love it,” said Melissa Masson.
She opened a home-based bakery 10 years ago when her chocolate chip cookies became a hit with friends.
“Everybody was like, ‘oh my god, I would buy those, oh, I would buy those’…and I was like, hmm, that might be something,” said Melissa.
Inspired by the rave reviews, Melissa turned her hobby into a business.
She recently remodeled her kitchen and added a brand-new oven. But something wasn’t right.
“At first I thought it was me. I thought oh well I’m not used to the oven yet. It’s new,” said Melissa.
After the second batch of cookies didn’t come out right, Melissa knew she had a problem.
“I really didn’t know what we were going to do,” said Melissa.
She contacted the appliance …