CarMax repossessed Patricia Cacioppo’s Hyundai Sonata because of a title issue. Her loan company gave her a refund after she called KENS 5.
SAN ANTONIO — Patricia Cacioppo woke up one morning in August to find her Hyundai Sonata completely missing. She was about to take her daughter to a doctors appointment.
“I called the police to file a stolen car report because I thought my car was stolen,” Cacioppo said.
But the car wasn’t stolen. CarMax had repossessed the vehicle.
Cacioppo said she had been making her payments so she didn’t understand what was happening. CarMax then told Cacioppo on the phone they had repossessed the vehicle because there was something wrong with her vehicle title. That title was supposed to include her loan company, Exeter, but the company was not listed.
Cacioppo said she had been paying on the vehicle for nearly a year and didn’t understand how …