RideKC rideshare riders share frustrations and video

KANSAS CITY, Mo. — RideKC launched IRIS in the spring of 2023. The app-based, on-demand rideshare service provided by Kansas City, in partnership with the Kansas City Area Transportation Authority, zTrip, and RideCo. was meant to  expand connectivity for residents to fill in gaps where a bus stop or other transportation service may not be as accessible.

But after receiving several complaints for weeks from multiple customers, FOX4 investigated why the service does not seem to be working for customers who say “you get what you pay for.”

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IRIS operating in Kansas City, Gladstone, Riverside, Liberty, and Raytown and the similar RideKC service in Johnson and Wyandotte County, Micro Transit, are ride share operations in the truest sense of the term.

“They do have other stops that they can make picking them up dropping them off it takes …