ATLANTA, Ga. (Atlanta News First) – The Peach State’s new health insurance marketplace, Georgia Access, is entering its second week of open enrollment, but several people are reporting technical issues with the website that is creating a barrier to secure health coverage.
Georgia Access launched on Nov. 1, replacing the Affordable Care Act plans through the HealthCare.gov portal Georgians used for the last decade.
Atlanta News First Investigates received several emails from consumers and an insurance agent who all said they experienced issue after issue with the online consumer portal.
Their complaints include the site “crashing;” they “can’t get enrolled;” help is “completely inaccessible;” it’s a “nightmare;” and an “IT disaster.”
Some have questioned if the site was ready to launch.
A spokesperson from the Office of the Insurance and Safety …