NHS relieves healthcare bottlenecks with process mining [Video]

England’s National Health Services has started adopting Celonis SE’s process mining platform to fix a variety of healthcare bottlenecks.

Healthcare involves complex day-to-day communications and tons of data so delays are common. Process mining has been transformative in this regard, according to Daniel Hayes (pictured), national lead of data-driven productivity for elective care at NHS England, who works specifically with Coventry and Warwickshire.

“One of our biggest focuses in the NHS is not necessarily the monetary value, but how can we improve our patient experience, the journey that they’re going on?” Hayes said. “How do we make that the most effective and efficient for those that are obviously using healthcare at a time that obviously they don’t really want to be in a hospital. So, it’s great for our patients.”

Hayes spoke with theCUBE Research’s Savannah Peterson and Rob Strechay at Celosphere 24, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed how AI and process mining could eliminate healthcare bottlenecks and benefit the healthcare …