Incident management transforms with AI and automation tools [Video]

Incident management is undergoing a transformation as businesses grapple with increasingly complex digital ecosystems. With the rise of hyperscalers, cultural shifts such as DevOps and now the disruptive potential of generative artificial intelligence, the landscape of enterprise technology is changing at breakneck speed.

Automation and advanced AI capabilities are enabling organizations to tackle challenges faster, extract actionable insights from vast data sets and streamline workflows — all while improving productivity and quality of life for workers. These innovations are not just reshaping operations, but redefining the very core of how businesses approach problem-solving in a hyperconnected world, according to Jennifer Tejada (pictured), chief executive officer of PagerDuty Inc.

“PagerDuty was built on AWS from the very early days, and in fact, our three co-founders started as Amazon software engineers … that’s where they found this big problem of needing to automate on-call and better address incidents and issues when they arrive,” Tejada said. “When we first built our original app, it was built in …