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He Said, She Said: How to Manage Online Customer Reviews [Video]

Written by: Lauren McKinney

Trying to walk the fine line of managing your business’ online presence when people can leave feedback online in a matter of seconds? We’ve got some five-star advice for you! In today’s digital age, online customer reviews have become an integral part of a business and their online reputation. Platforms like Google, Yelp, TripAdvisor, and social media sites mean opinions can be quickly opined (and then posted), giving customers a powerful voice that can influence potential buyers, both positively and negatively. And it’s not a small factor:  A 2021 study by Bizrate Insights reports that nearly 50% of all consumers read at least four reviews before deciding on a business to support or what to purchase.

As a savvy business owner, you must not only value these online reviews but also learn how to effectively manage and respond to them. Welcome to “He Said, She Said,” your go-to guide on addressing, responding to, and managing online reviews …

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Steve Boyack, Maple Mountain High School [Video]
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Home Based Business

Steve Boyack, Maple Mountain High School [Video]

Steve has touched so many lives! He is in his 45th year as a Math Teacher!!! Steve graduated from Utah State and has a Masters from UNLV. He has coached for over 35 years as a Head Basketball and Baseball Coach as well as a varsity assistant in Football, at Las Vegas and Utah. Steve is so dedicated to his students, he attends most home games as many sports and activities as he can! He is retired from coaching but works at all home football games as the head chainsman. He also works all home basketball keeping stats and the scorebook. Steve has 5 children and 13 grandchildren. He recently wrote a book about his life as a Father, teacher, and coach. his book is Coach Your Son to be a Man ( but I also have 3 daughters as well (0: (There is so much more I could say but I am biased) Steve says Every day is the best, No bad days, I love what I do!

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