Guilford County’s 911 Center getting a much-needed upgrade [Video]

GUILFORD COUNTY’S 911 CALL CENTER WILL SOON GET A MULTI-MILLION DOLLAR UPGRADE TO A SYSTEM THAT WAS FIRST INSTALLED BACK IN THE 1990S. THE PROJECT IS EXPECTED TO BRING CUTTING EDGE TECHNOLOGY TO HELP FIRST RESPONDERS THROUGH ASSISTIVE ARTIFICIAL INTELLIGENCE. BILL O’NEIL HAS OUR STORY TONIGHT FROM GREENSBORO. IF THIS NEW SYSTEM WORKS AS IT IS DESIGNED, THE PUBLIC WILL NOT SEE ANY DIFFERENCES. HOWEVER, 911 DISPATCHERS ARE EXPECTED TO SEE A HUGE CHANGE ON THE HIGHWAY OR IS SHE ON WENDOVER? YEAH. NEXT GENERATION 911 BRINGS COMPUTER AIDED DISPATCH TO GUILFORD COUNTY, STARTING WITH BETTER LOCATION TECHNOLOGY. MEANING LIKE IF I CALL MY CELL PHONE, YOU’LL HAVE A BETTER IDEA OF WHERE I’M AT. YES, BECAUSE NOW WE DON’T. YEAH. UNFORTUNATELY, CELL PHONE TECHNOLOGY IS NOT CATCHING UP WITH THE REST OF TECHNOLOGY AND NOBODY IS USING A LANDLINE RIGHT NOW. I KNOW THE NEW SYSTEM WILL ALLOW THE …