From Hurting to Homeowner – Doing More Today [Video]

Yoly Planells felt her phone buzz in her pocket at the dental practice where she works as a hygienist.

Tears flowed when she read the message.

Despite what she’d saved for the down payment, her sterling credit score and history, and the low loan-to-value percentage of the home she’d been pre-approved to purchase, her banker texted that financing had fallen through.

“I was so upset,” Planells remembered. “It was hard to find this house because supply is low and the prices are high and this is the one that worked for me. I had been a customer of that bank for 20 years with no overdrafts and a full savings account. I was really upset when I later learned it was because of additional income that could have been taken into consideration if they had only asked me the right questions.”

Planells’ homebuying dream wasn’t dashed, however. Her practice’s office manager suggested she contact her mother, Teresa Diaz, at Regions…