Delta Airlines CEO has issued an update to passengers about the CrowdStrike outage, promising impacted customers SkyMiles and travel vouchers.
CEO Ed Bastian issued a statement Wednesday, saying the company “has been working around the clock to restore the reliable, on-time operation” of the airline.
Bastian called the first steps taken to bring the company’s systems back online “difficult and frustratingly slow and complex,” adding that Delta has made “good progress” and that “the worst impacts of the CrowdStrike-caused outage are cleary behind us.”
Bastian said he expects the company’s flights to be back to normal by Thursday. He thanked customers for their patience and apologized for the issues.
“We understand how important travel is in your lives, and we remain committed to taking care of those whose flights may still be impacted, with meals, hotel accommodations and ground transportation offered through vouchers and reimbursements. We’re also providing impacted customers …