Coles grocery bills: Complaints rack up as Coles shopper reveals ‘timezone glitch’ doubled her grocery bill [Video]

Exclusive: More Coles customers have come forward to complain about a “timezone glitch” which is causing the supermarket chain to unexpectedly take extra money out of their bank accounts.

Coles says it is investigating the problem and taking it “very seriously” while Australia’s consumer watchdog, the ACCC, when asked about the complaint confirmed “if an online business becomes aware of a pricing error, it should fix the mistake immediately”.

The system glitch occurs when some customers in states outside of the AEST timezone place online orders late at night on Tuesday evening.

Officially, Coles weekly specials end at 11.59pm AEST on Tuesday – which is currently 9.59pm in Western Australia and 11.29pm in South Australia and the Northern Territory.

However, some customers in non-AEST states are still …