A Burlington woman was overcharged for a garage door repair.
When her garage door wouldn’t open, she searched online for help.
“I went to Google, and I found the first business that popped up at the very top that said Farmington location,” said Lori Chadwick, who said she then called “ASAP Garage Door Repair.”
“I thought it was a little odd that they didn’t have a website or an address,” Chadwick said.
But she says hundreds of 5-star reviews and the company’s “Google Guarantee” made her feel pretty good about it.
A repairman responded swiftly and said her door needed two new springs that are expensive and in short supply.
“He showed me a screenshot that indicated that each spring was over $700, so I was in a bind,” Chadwick said.
She said he told her that these springs weren’t easy to come by, but would check his truck.
Sure enough, he found two.
“So …