AT&T to offer customers bill credits for network outages [Video]
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AT&T to offer customers bill credits for network outages [Video]

Telecom giant AT&T on Wednesday announced that it will offer bill credits to customers who are affected by network outages as part of an initiative to attract customers in the wake of the industry experiencing several significant disruptions last year.

In February 2024, AT&T was hit with a nationwide wireless service disruption that lasted more than 12 hours, blocked over 92 million calls and prevented over 25,000 attempts to contact the 911 emergency call line. The company provided a bill credit to affected customers for a full day of service, which amounted to $5 per account.

“Four years ago, we were losing share in the industry for a significant period of time,” Jennifer Robertson, executive vice president and general manager of AT&T Mass Markets and Mobility, told Reuters. She added that the company “knew we had lost our customers’ trust” and responded with new pricing strategies, product improvements and promotional offers to restore growth.

The new AT&T guarantee initiative will go live on Thursday …

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We are in 2025. Hundreds of thousands of tech businesses have already been built successfully. Let's learn from those who have come before us. Girish Navani started eClinicalWorks, a healthcare IT venture by bootstrapping with a paycheck. Girish scaled to over $500M in revenue. Since 2006, I have spent thousands of hours interviewing successful entrepreneurs. Listening. Asking questions. Understanding. Extrapolating. Learning about their mistakes. Capturing their lessons from the trenches. I encapsulated their anecdotal knowledge into Methodology. I have been running One Million by One Million (1Mby1M) since 2010. Our unwavering mission has been to democratize entrepreneurship education, incubation and acceleration. What is Core Startup Methodology? Bootstrapping. Positioning. Market Sizing. Customer Validation. Customer Acquisition. Financing. Team Building. We have to learn Domain Specific nuances. We call them Electives. Artificial Intelligence. Machine

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