RingCX agent and supervisor capabilities, now in the RingCentral app [Video]

The lines between UCaaS and CCaaS have been coming closer for several years now, and RingCentral has been at the forefront of this. RingCentral is a leader in the Gartner Magic Quadrant for Unified Communications as a Service for 10 years in a row and ranked #1 for UC with Integrated Contact Center Use Case. Businesses need a single platform for all of their communication needs.

With RingEX, you can meet, message, and call all in one app, empowering your employees to do their best work. Now, we’re making the RingCentral app even better for your employees, agents, and supervisors. Available now, RingCX agent and supervisor capability is natively embedded within the RingCentral app, allowing you to serve customers in one immersive agent experience. Agents can simply sign in and become available right within the single app.

Boost agent productivity 

Empower your agents to deliver effortless customer experiences with the RingCentral app—a powerful, all-in-one solution designed to revolutionize …