Trust in Irish retail banks at its highest level in three years [Video]

Trust in Irish retail banks is at it’s highest level in three years according to a new report from the Irish Banking Culture Board (IBCB).

The latest éist report, which measures public trust in retail banking, has found for the first time since 2021 there is a positive view of banks.

The report found a 16-point increase among the general public and a substantial 33-point rise among SMEs.

According to the report a number of key findings emerged about the public’s perception of traditional retail banks including:

They are seen as important for financing key life events, and are perceived as safer and more secure, offering personalised services compared to that of digital-only banks.

Trust in banks has increased at a local level from nine points in 2023 to 23-points in 2024.

The perception of their impact on society and communities is improving, with 60% of the general population and 70% of SMEs …