B.C. man wins rental car dispute with Hertz [Video]

A man who showed up at a rental car company only to be told his online reservation would not be honoured is entitled to compensation, B.C.’s small claims tribunal has ruled.

The dispute dates back to June of 2023 when Lorne Whaley booked a car online with Hertz Canada Limited. Whaley was seeking damages for the cost of securing another vehicle as well as “stress caused by this incident,” according to a decision posted online Tuesday.

The company acknowledged that Whaley booked a car and that it did not provide one on the date and time for which it was reserved. However, Hertz argued the online reservation did not “establish a contractual relationship” and did not “guarantee an available car,” according to the decision.

The company did not provide any evidence to the tribunal at all, meaning there was none submitted in support of this argument – such as a copy of the …