Queen City Quartz & Granite under investigation by Erie County [Video]

BUFFALO, N.Y. (WIVB) — A local family has gone months seeking to get their money back after paying a local company to remodel part of their kitchen. The problem is that the company never followed through with the work and kept the cash.

That family contacted Call 4 Action.

For months, Call 4 Action has been looking into Queen City Quartz and Granite located in Buffalo. The Herdlein family of Snyder had big plans to remodel their countertops in their kitchen, but instead ran into a lot of problems with Queen City.

Queen City Quartz and Granite looks like a credible business. Online, they market themselves as Buffalo’s “top provider for all things quartz and granite” and say that they can be trusted.

Don’t tell that to Kathleen and Tom Herdlein. They feel betrayed by Queen City Quartz and Granite ever since they hired the company in the fall to redo their kitchen countertops. The project was exciting initially.

“And, …