Mid-South Better Business Bureau says nationwide federal investigation show funeral homes violated rules, impacting costs [Video]

MEMPHIS, Tenn. — A federal agency uncovered funeral home violations in a nationwide investigation. 

For many, the time period when burying a loved one can be one of the most heartbreaking moments for a family. 

Randy Hutchinson with the Better Business Bureau of the Mid-South said the Federal Trade Commission in 2023 placed undercover calls to 250 funeral homes across the country to inquire about funeral costs. He said the FTC found out more than 15 percent of those facilities violated funeral rules. 

“Some of them just refused to answer question about pricing at all or provided inconsistent pricing. That was 38 out of the 39 cases in which there were some sort of violation,” Hutchinson said. 

Preparing for the final resting stop for any family member, friend or loved one can be a traumatic …