Patelco makes minor restorations; customers still left in the dark NBC Bay Area [Video]

Minor restorations in online functions were made after a week of customer lockdowns at Patelco Credit Union.

The Dublin-based financial institution claimed it suffered a cyber-attack that targeted its systems and databases. By Friday, the company’s CEO Erin Mendez said Patelco’s half a million customers’ “money is safe and secure.”

However, patrons have still remained locked out of their accounts and unable to check balances. Many said they are still unable to access basic banking operations like direct deposits.

“We continue to work together with top cybersecurity professionals to investigate and return to full operations as quickly and safely as possible,” Mendez said in a news release. “While we do not have a definitive timeline for full functionality of our services, please know that we are bringing all resources to bear to respond to this incident and be assured that will keep you informed of our restoration progress.”

According to …